Flowgear service levels

Flowgear is committed to service excellence. Our Service Level Agreements (SLAs) are tailored to ensure that your data and systems are our number one priority

SLA pricing

Base

  • Silver SLA is included ⓘ
  • $225/mo upgrade to Gold

Standard

  • Silver SLA is included
  • $450/mo to upgrade to Gold

Professional

  • Silver SLA is included
  • $900/mo to upgrade to Gold

Enterprise

  • Silver SLA is included
  • $1,800/mo to upgrade to Gold
  • $3,899/mo to upgrade to Platinum
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SLA summary

Silver

  • Unlimited cases ⓘ
  • 08h00 – 17h00 response time ⓘ
  • 24/7 system critical alerting ⓘ
  • Initial response time by severity ⓘ
  • $3,500 liability limit ⓘ
  • Credit backed SLAs ⓘ
  • Communication channels +

Gold

  • Unlimited cases
  • 06h30 – 21h30 response time
  • 24/7 system critical alerting
  • Initial response time by severity
  • $15,000 liability limit
  • Credit backed SLAs
  • Communication channels +

Platinum

  • Unlimited cases
  • 24/7/365 response time
  • 24/7 system critical alerting
  • Initial response time by severity
  • $65,000 liability limit
  • Credit backed SLAs
  • Communication channels +