Flowgear service levels
Flowgear is committed to service excellence. Our Service Level Agreements (SLAs) are tailored to ensure that your data and systems are our number one priority
SLA pricing
Base
- Silver SLA is included ⓘ
- $225/mo upgrade to Gold
Standard
- Silver SLA is included
- $450/mo to upgrade to Gold
Professional
- Silver SLA is included
- $900/mo to upgrade to Gold
Enterprise
- Silver SLA is included
- $1,800/mo to upgrade to Gold
- $3,899/mo to upgrade to Platinum
SLA summary
Silver
- Unlimited cases ⓘ
- 08h00 – 17h00 response time ⓘ
- 24/7 system critical alerting ⓘ
- Initial response time by severity ⓘ
- $3,500 liability limit ⓘ
- Credit backed SLAs ⓘ
Gold
- Unlimited cases
- 06h30 – 21h30 response time
- 24/7 system critical alerting
- Initial response time by severity
- $15,000 liability limit
- Credit backed SLAs
Platinum
- Unlimited cases
- 24/7/365 response time
- 24/7 system critical alerting
- Initial response time by severity
- $65,000 liability limit
- Credit backed SLAs