Flowgear service levels
Flowgear is committed to service excellence. Our Service Level Agreements (SLAs) are tailored to ensure that your data and systems are our number one priority
Flowgear pricing explained
Base | Standard | Professional | Enterprise
Service Level Agreement - Upgrade Pricing |
Base | Standard | Professional | Enterprise |
|---|---|---|---|---|
| Silver SLA is included ⓘ | ✓ | ✓ | ✓ | ✓ |
* Fixed price per month on a 12 month contract
Silver | Gold | Platinum
SLA summary |
Silver | Gold | Platinum |
|---|---|---|---|
| Unlimited cases ⓘ | ✓ | ✓ | ✓ |
| Response times ⓘ | 08h00 – 17h00 | 06h30 – 21h30 | 24/7/365 |
| 24/7 system critical alerting ⓘ | ✓ | ✓ | ✓ |
| Initial response time by severity ⓘ | ✓ | ✓ | ✓ |
| Liability limits ⓘ | Silver | Gold | Platinum |
| Credit backed SLAs ⓘ | ✓ | ✓ | ✓ |
| Communication channels | |||
| ✓ | ✓ | ✓ | |
| In-app chat | ✓ | ✓ | ✓ |
| Online case submission | ✓ | ✓ | ✓ |
| Online community | ✓ | ✓ | ✓ |
| Online quick answer - library | ✓ | ✓ | ✓ |
| Screen sharing | ✓ | ✓ | ✓ |
| Telephone | ✓ | ✓ |