Flowgear service levels

Flowgear is committed to service excellence. Our Service Level Agreements (SLAs) are tailored to ensure that your data and systems are our number one priority

Flowgear pricing explained

Base | Standard | Professional | Enterprise

Service Level Agreement - Upgrade Pricing

Base Standard Professional Enterprise
Silver SLA is included ⓘ
Upgrade to Gold SLA $499 /month $999 /month $1,999 /month Gold and Platinum SLAs Available
Silver | Gold | Platinum

SLA summary

Silver Gold Platinum
Unlimited cases ⓘ
Response times ⓘ 08h00 – 17h00 06h30 – 21h30 24/7/365
24/7 system critical alerting ⓘ
Initial response time by severity ⓘ
Liability limits ⓘ Silver Gold Platinum
Credit backed SLAs ⓘ
Communication channels
Email
In-app chat
Online case submission
Online community
Online quick answer - library
Screen sharing
Telephone