Flowgear, the agile cloud integration platform, enables Keenondots to integrate provisioning and financial applications to provide a very reliable system for resellers offering licenses and services.

Keenondots, a Dutch Cloud Automation Platform provider with a reputation for excellent customer service, has a reliable system that assists its resellers in licensing and billing for the use of cloud services. The challenge was that the customers required the integration of Odin Service Automation with Autotask IT Business Management software.

The solution that Keenondots selected was the Flowgear integration platform, with professional services consulting from Flowgear.

The core of the Keenondots service offering to resellers is a virtual delivery platform for cloud services which includes licensing and billing functionality. To implement this delivery platform meant that separate solutions had to be integrated to offer a seamless experience to reseller users.

Software evaluation

Initially Keenondots considered the Microsoft Flow application but found it was not sophisticated enough to deliver the solution they wanted. However, with Flowgear they found not only an integration solution that had the functionality they needed, but also Flowgear’s professional services team helped to speed up the process of building integrations and gave technical support for integrating complex systems.

The integration project

Tim Geerdinck, partner success manager for resellers, explained that they started the project in November 2016, and went live over April-May 2017. An agile project approach was employed, facilitated by weekly meetings with Flowgear. Keenondots are currently running around 50 integration workflows; for example, customer data is synchronized from Autotask into Odin and license information from Odin is updated into Autotask. This enables resellers to keep their accounting systems up-to-date. “We also used Flowgear to simplify our API interface by consolidating APIs of different systems,” said Geerdinck.

Benefits

The Flowgear cloud integration platform allows Keenondots to integrate technically difficult platforms together. Geerdinck commented that Flowgear’s monthly subscription model based made budgeting for the project and ongoing work easy to manage. They are now considering what additional integrations can be added, such as creating a platform dashboard via Flowgear in Microsoft PowerBI.

“The combination of the Flowgear platform and their professional services team allowed us to use standard integration patterns as well as developing the unique integrations that we need to be competitive and offer exceptional customer service”, said Geerdinck.