The Challenge
Disparate Cloud Systems, One Billing Standard
Global Micro delivers multiple best of breed cloud services. Customers expect one accountable provider and one accurate bill. That required a consistent way to move usage and account data from many cloud systems into two core business applications, ConnectWise for professional services automation and Sage Evolution for accounting.
As CEO JJ Milner explained, “We are a single-source cloud service provider that offers best-of-breed solutions to our customers. These solutions are usually not integrated, but our customers expect us to be accountable for the entire value chain. We needed a platform to slipstream the solutions together without getting integration fatigue.”
A reliable metering and billing process was central to this goal. “Our business uses ConnectWise and Sage Evolution to give us the information we require to bill for usage accurately and timeously, and to plan for future growth,” said Milner.
CEO, JJ Milner
“Our customers expect us to be accountable for the entire value chain. We needed a platform to slipstream the solutions together without integration fatigue.”
Cloud usage to PSA and finance
Flowgear orchestrates data from many cloud services into ConnectWise and Sage Evolution through 500+ active workflows, ensuring usage, billing, and financial records stay aligned.
The Solution
Flow of Usage and Account Data into PSA and Finance
Global Micro selected Flowgear to orchestrate data across its cloud services, ConnectWise, and Sage Evolution. “Flowgear has a long history of supporting the service provider industry ,” said CEO JJ Milner, “so it was an easier decision to use Flowgear for our requirements.”
Today, the company runs more than 500 integration workflows on Flowgear, almost continuously. These workflows bring data from multiple systems into one place, then route it into ConnectWise and Sage so that usage, billing, and financial records align.
Milner highlighted the value of expert help alongside the platform. “What we’ve found valuable in Flowgear as an integration platform is that it has a professional services team. This allows us to not only use their library of standard enterprise integration patterns, but also we can turn to Flowgear to help us build unique integrations which give us competitive advantage,” he said. “Their professional services staff know how ERP and accounting systems work, and also have the technical knowledge and experience to work with specialized solutions like cloud and telco applications.”
The Results
Accurate Billing, Unified Operations, Customer Confidence
With Flowgear in place, Global Micro can operate many services while presenting one clear source of truth for billing and finance.
- Usage data flows into ConnectWise and Sage, which support accurate and timely invoicing.
- More than 500 active workflows coordinate many systems inside one platform.
- The company delivers stronger migration and coexistence offerings for customers, which has contributed to multi-year recognition as Microsoft’s hosting partner of the year.
Unified billing and operations
Accurate usage data now supports clear, timely invoicing.
“Flowgear and its professional services team let us combine standard patterns with unique integrations that give us competitive advantage,” said Milner.
Scaling with confidence
Global Micro is using the same architecture to expand services and scale customers, adding new cloud systems without disrupting billing or finance.
Looking Ahead
Integration foundation enables scalable, unified cloud growth.
Global Micro continues to build on the same integration foundation as it expands services and customer scale. The combination of a broad workflow library, advisory support, and repeatable patterns gives the team a path to add or adapt cloud services without fragmenting billing and finance processes.
