Tech:

Support Engineer

Somerset West, South Africa

Job Description:

As a Support Engineer, you’ll be responsible for providing technical support to our customers.
You’re someone who has worked with databases, built a few Postman collections and done some scripting in Bash, PowerShell or VBScript.
You enjoy working with people, have great communication skills and your time management is top notch.

Highlights:

Job Title: Support Engineer
Base Salary: TBD
Offices: Somerset West, South Africa
Location: On-site

Responsibilities:

  • Respond to customer inquiries via email, phone, and live chat in a professional and courteous manner.
  • Troubleshoot and resolve customer issues related to our SaaS products.
  • Document and track customer inquiries and resolutions in our ticketing system.
  • Collaborate with the development team to escalate complex issues and ensure timely resolution.
  • Proactively identify and suggest solutions to improve the customer experience.
  • Stay up to date on the latest developments and features of our platform.

Qualifications and Experience:

  • 2+ years of experience in technical support, preferably in a SaaS environment.
  • Strong technical knowledge of cloud computing and web-based applications.
  • Excellent written and verbal communication skills.
  • Ability to work independently and in a fast-paced environment.
  • Familiarity with ticketing systems, particularly ConnectWise Manage is helpful.
  • Experience with SQL and scripting a plus.

Compensation:

Submit your Application:

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