Integrate support platforms with CRM, ERP, and finance for a complete view of each customer.
Solutions by Department
Give agents the full customer picture inside the ticket.
Support, CRM, and ERP each hold context an agent needs to resolve an issue. With Flowgear your team builds the integrations that bring them together fast. AI assembles the workflow from the outcome you describe, and you govern it before it reaches the service desk. Full context in every ticket, without an integration project standing in the way.
For support leaders and service-ops teams who want agents working with full context. here's how you connect the desk to CRM and ERP, and build each integration with AI.
- Keep tickets, customer records, orders, and interaction history aligned across support and back-office systems.
- Automate ticket capture, routing, escalation, and SLA tracking workflows.
- Give agents order, invoice, and account context inside the ticket without switching tools.
Give support teams the full customer picture
When the support desk, CRM, ERP, and eCommerce systems hold separate versions of the customer, agents lose time reconciling the truth. Flowgear keeps connected systems in agreement so every ticket reflects the customer's real order, invoice, and interaction history.
Connect customer-facing channels and supplier systems for inquiries, refunds, and ticket handling.
Capture interaction data across email, chat, voice, and social into one consistent record.
Where Flowgear delivers
Real integration patterns, grouped by the work they take off your team.
Ticket management automation
Tickets are captured across every channel, routed to the right agent, and escalated before SLAs slip.
Ticket management automation
Tickets are captured across every channel, routed to the right agent, and escalated before SLAs slip.
Omni-channel ticket capture
Emails, chats, voice, and social messages create tickets automatically, tagged with channel and customer priority, so nothing slips through the cracks.
Skill-based routing
Flowgear directs tickets to agents whose profiles best match language, product, or SLA level, improving first-contact resolution.
Auto-escalate near SLA breach
Approaching deadlines trigger alerts, raise priority, and notify managers to keep service levels intact.
Unified customer data
Agents see orders, invoices, and history inside the ticket instead of chasing other systems.
Unified customer data
Agents see orders, invoices, and history inside the ticket instead of chasing other systems.
Real-time order lookup
Agents retrieve ERP order status without leaving the ticket, reducing handle time and improving customer satisfaction.
360 view in the console
Flowgear pulls orders, invoices, and marketing interactions into the ticket side panel, giving agents full context for faster solutions.
Order and shipment inquiries
eCommerce platforms such as Shopify and Magento connect to the support desk, so order and shipment details are available the moment a customer asks.
Feedback and quality
Satisfaction signals are collected automatically and negative responses get attention.
Feedback and quality
Satisfaction signals are collected automatically and negative responses get attention.
CSAT survey automation
Ticket-close events fire CSAT surveys; results post to CRM and BI, enabling quick action on low scores.
NPS follow-up tasks
Detractor scores create tasks for customer-success managers, ensuring every negative response gets followed up.
Knowledge and self-service
Knowledge-base content stays current and reaches customers before they raise a ticket.
Knowledge and self-service
Knowledge-base content stays current and reaches customers before they raise a ticket.
Auto-suggest articles
Ticket context passes to the knowledge-base API, surfacing the best article for both the agent and customer self-help.
Contextual self-service suggestions
Customer interaction data drives relevant article suggestions when a ticket is submitted, reducing agent workload and resolution times.
Performance analytics
Resolution and backlog data streams to dashboards so supervisors can coach in real time.
Performance analytics
Resolution and backlog data streams to dashboards so supervisors can coach in real time.
Live KPI dashboard
Resolution time, backlog size, and satisfaction scores stream to BI, letting supervisors coach in real time.
Ticket resolution insights
Reports on resolution trends identify common issues, peak periods, and bottlenecks, helping improve workflows and resource allocation.
Systems Flowgear connects here
Questions
Which support workflows should teams integrate first?
The strongest starting points are omni-channel ticket capture, skill-based routing, SLA escalation, customer-context sync between the desk and CRM or ERP, and CSAT collection. An Integration Assessment helps rank these by value and effort.
Can Flowgear give agents order and account data inside the ticket?
Yes. Flowgear connects support desks with CRM, ERP, and eCommerce systems so order status, invoices, and interaction history appear in the ticket, agents resolve issues without switching tools.
How does integration help with SLA performance?
Integrations track response and resolution times, escalate tickets that approach a breach point, and stream resolution and backlog data to BI dashboards, so supervisors see service levels and coach in real time.
Does support integration require replacing our help desk?
No. Flowgear connects the support platform already in place, such as Zendesk or Freshdesk, with the CRM, ERP, and knowledge-base systems around it, reducing manual handoffs without a platform replacement.
Explore more
Talk to us.
If you need more details about how Flowgear could fit this team, system, or workflow, speak with someone who can help map the right next step.