Legal

Privacy Policy

Effective 19 May 2026

Who we are

This Privacy Policy explains how Flowgear collects, uses and protects personal data collected through the Flowgear website at flowgear.net.

Flowgear contracts through two regional entities, Flowgear (Pty) Ltd in South Africa and Flowgear LLC in the United States. The applicable entity is the controller of personal data collected through the website; see Statutory Information for entity details.

This policy covers the website. The processing of customer integration data within the Flowgear platform is governed by the Master Services Agreement and any Data Processing Terms agreed with the customer.

Data we collect

We collect personal data that you provide to us through the website:

  • Contact and demo enquiries: your name, email address, company, and the content of your enquiry, so we can respond.
  • Free trial and proof-of-concept sign-up: your name, email address and company, so we can provision and support your trial.
  • Integration assessment: the information you provide about your integration requirements, used to prepare your assessment.
  • Cookies and similar technologies: see our Cookie Policy for how the website uses browser storage and third-party features. The Flowgear website does not set advertising or cross-site tracking cookies.

How we use your data

  • Respond to you: answering enquiries, demo requests and assessment requests.
  • Provide trials: provisioning and supporting free trials and proofs of concept.
  • Recruitment: assessing and managing job applications.
  • Improve the website: understanding how the website is used so we can enhance its content and performance.
  • Meet legal obligations: complying with applicable laws and regulations.

How we protect your data

  • SOC 2 Type II: Flowgear’s controls are independently audited to the SOC 2 Type II standard.
  • Encryption: data is encrypted in transit using TLS.
  • Access controls: access to personal data is restricted to personnel who need it to perform their role.

Where your data is stored

The website is operated by Flowgear and hosted with its infrastructure providers. Personal data you submit through the website is processed by Flowgear and its service providers, and may be processed in South Africa, the United States, or other jurisdictions in which Flowgear or its providers operate. Where personal data is transferred across borders, we take steps to ensure it remains protected in accordance with applicable law.

Data sharing

We do not sell your personal data. We may share data with trusted service providers who assist in operating the website and delivering our services. These providers are contractually bound to protect your data and to process it only according to our instructions. We may also disclose data where required by law.

Data retention

We retain personal data only for as long as necessary for the purposes for which it was collected, responding to your enquiry, providing a trial, or assessing a job application, or for as long as required to meet legal, accounting or regulatory obligations. When personal data is no longer needed, it is securely deleted or anonymised.

Your data protection rights

Your rights depend on the data protection law that applies to you. Depending on your jurisdiction, you may have the right to access, correct, delete, restrict or object to the processing of your personal data, and to data portability:

  • South Africa: the Protection of Personal Information Act 4 of 2013 (POPIA); the supervisory authority is the Information Regulator of South Africa.
  • European Union / United Kingdom: the GDPR and UK GDPR, where applicable to processing of your data.
  • United States: applicable US federal and state privacy laws, including the California Consumer Privacy Act (CCPA/CPRA).

To exercise your rights, contact us using the details below. We will respond within the timeframes required by applicable law and may request information to verify your identity.

Changes to this policy

We may update this Privacy Policy to reflect changes in our practices or for legal and regulatory reasons. Any updates will be posted on this page with a revised effective date.

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