How Global Micro Solutions built one billing truth across dozens of cloud services with Flowgear.
Global Micro Solutions is a South African cloud service provider serving more than 4,500 customers, with infrastructure scaled to support 300,000 users. Its portfolio spans email management through to complex hybrid cloud solutions. Delivering multiple best-of-breed cloud services to one accountable bill requires usage and account data from many systems to flow reliably into two core business applications: ConnectWise for professional services automation and Sage Evolution for financial management.
Many cloud services, one bill, and no integration to bridge them
Global Micro delivers cloud services that are not natively integrated with one another. Customers expect a single accountable provider and a single accurate invoice. Without a reliable mechanism to pull usage data from each cloud system into ConnectWise and Sage Evolution, accurate and timely billing became a manual and fragile process.
CEO JJ Milner described the need: "We are a single-source cloud service provider that offers best-of-breed solutions to our customers. These solutions are usually not integrated, but our customers expect us to be accountable for the entire value chain. We needed a platform to slipstream the solutions together without getting integration fatigue."
500+ workflows orchestrating cloud data into PSA and finance
Global Micro selected Flowgear because of its track record with service providers and its professional services team. Today, the company runs more than 500 integration workflows on Flowgear, running almost continuously. These workflows pull data from multiple cloud systems, consolidate it, and route it into ConnectWise and Sage Evolution so that usage, billing, and financial records stay aligned.
Beyond the standard workflow library, the professional services team gave Global Micro access to expertise in ERP, accounting, and specialist cloud and telco applications, allowing the team to build integrations that would be difficult to source elsewhere and that give the business a competitive edge.
Accurate billing, unified operations, and multi-year recognition
With Flowgear in place, Global Micro presents one clear source of truth for billing and finance across more than 4,500 customers. Usage data flows into ConnectWise and Sage, supporting accurate and timely invoicing. The integration foundation has also contributed to the company's multi-year recognition as Microsoft's hosting partner of the year.
- Over 500 active workflows running almost continuously
- Accurate, timely invoicing across more than 4,500 customers
- Single billing and finance record across many cloud services
- Multi-year recognition as Microsoft hosting partner of the year
“What we've found valuable in Flowgear as an integration platform is that it has a professional services team. This allows us to not only use their library of standard enterprise integration patterns, but also we can turn to Flowgear to help us build unique integrations which give us competitive advantage.”
Integration foundation enables scalable, unified cloud growth
Global Micro continues to build on the same integration foundation as it expands services and customer scale. The combination of a broad workflow library, advisory support, and repeatable patterns gives the team a path to add or adapt cloud services without fragmenting billing and finance processes.
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