Keenondots: Unifying Provisioning and Billing for Resellers
Keenondots is a Dutch cloud automation provider that helps resellers license and bill for cloud services. Resellers rely on Keenondots for a single, reliable process that connects provisioning with financials.
“The combination of the Flowgear platform and their professional services team allowed us to use standard integration patterns as well as developing the unique integrations that we need to be competitive and offer exceptional customer service”
Connect Odin and Autotask into One Reseller Experience
Resellers needed a smooth way to sell, provision, and bill cloud services. That required Odin Service Automation to work in step with Autotask for IT business management. The team first considered Microsoft Flow, but it could not support the level of complexity they needed. To deliver the reseller experience, Keenondots had to integrate separate systems so that customer data, licenses, and billing details stayed aligned.
Flowgear With Consulting Support
Keenondots selected Flowgear for the integration, and engaged Flowgear’s professional services team to assist with planning and delivery. The project started in November 2016 and went live over April to May 2017. An iterative approach, supported by weekly sessions with Flowgear, kept work moving and visible. Today, Keenondots runs about 50 integration workflows. Customer data is synchronized from Autotask into Odin, and license information from Odin is updated back into Autotask, so reseller accounting stays current. “We also used Flowgear to simplify our API interface by consolidating APIs of different systems,” said Tim Geerdinck, partner success manager for resellers.
Reliable Operations for Resellers, Clearer Budgeting for the Business
Resellers get a consistent process for licensing and billing, and back office records match what was provisioned. Highlights:
- Around 50 live workflows keep customer and license data in step between Autotask and Odin.
- API consolidation reduces complexity for internal teams and partners.
- Subscription billing for Flowgear makes budgeting for delivery and ongoing work easier to manage.
Looking Ahead
Keenondots is assessing further additions, including a platform dashboard in Microsoft Power BI built through Flowgear.
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