Global Micro Solutions: Connecting Cloud Services to PSA and Sage for Accurate Usage Billing
Global Micro Solutions is a South African cloud service provider serving more than 4,500 customers, with infrastructure scaled to support 300,000 users. Its portfolio spans email management through to complex hybrid cloud solutions.
“Flowgear and its professional services team let us combine standard patterns with unique integrations that give us competitive advantage”
Disparate Cloud Systems, One Billing Standard
Global Micro delivers multiple best of breed cloud services. Customers expect one accountable provider and one accurate bill. That required a consistent way to move usage and account data from many cloud systems into two core business applications, ConnectWise for professional services automation and Sage Evolution for accounting. As CEO JJ Milner explained, “We are a single-source cloud service provider that offers best-of-breed solutions to our customers. These solutions are usually not integrated, but our customers expect us to be accountable for the entire value chain. We needed a platform to slipstream the solutions together without getting integration fatigue.” A reliable metering and billing process was central to this goal. “Our business uses ConnectWise and Sage Evolution to give us the information we require to bill for usage accurately and timeously, and to plan for future growth,” said Milner.
Flow of Usage and Account Data into PSA and Finance
Global Micro selected Flowgear to orchestrate data across its cloud services, ConnectWise, and Sage Evolution. “Flowgear has a long history of supporting the service provider industry ,” said CEO JJ Milner, “so it was an easier decision to use Flowgear for our requirements.” Today, the company runs more than 500 integration workflows on Flowgear, almost continuously. These workflows bring data from multiple systems into one place, then route it into ConnectWise and Sage so that usage, billing, and financial records align. Milner highlighted the value of expert help alongside the platform. “What we’ve found valuable in Flowgear as an integration platform is that it has a professional services team. This allows us to not only use their library of standard enterprise integration patterns, but also we can turn to Flowgear to help us build unique integrations which give us competitive advantage,” he said. “Their professional services staff know how ERP and accounting systems work, and also have the technical knowledge and experience to work with specialized solutions like cloud and telco applications.”
Accurate Billing, Unified Operations, Customer Confidence
With Flowgear in place, Global Micro can operate many services while presenting one clear source of truth for billing and finance.
- Usage data flows into ConnectWise and Sage, which support accurate and timely invoicing.
- More than 500 active workflows coordinate many systems inside one platform.
- The company delivers stronger migration and coexistence offerings for customers, which has contributed to multi-year recognition as Microsoft’s hosting partner of the year.
Integration foundation enables scalable, unified cloud growth.
Global Micro continues to build on the same integration foundation as it expands services and customer scale. The combination of a broad workflow library, advisory support, and repeatable patterns gives the team a path to add or adapt cloud services without fragmenting billing and finance processes.
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