In a previous job I worked with a enterprise software Sales VP who used the term ’empty hours’ to describe work done by technology consultants that didn’t add any value to the customer but just earned income for the consultant and the consultant’s employer.
In the old days, that is 10+ years ago, it was quite common to use a do-it-yourself (DIY) integration, that is if you couldn’t afford or justify an on-premise enterprise service bus(ESB). These days the ease and affordability of cloud-based integration solutions makes the DIY option practically invalid and out-of-date. So it does surprise me when developers or systems integrators (SIs) on an integration project do empty hours for integration work that they could do quicker and better with a modern integration solution.
IT analyst firm Gartner have pointed out that integration is often an afterthought for many CIOs, and many still rely on old methodologies and technologies for integration because they aren’t familiar with newer, better options. By being unaware of new integration solutions, CIOs and IT managers more easily fall into the trap of paying for empty hours.